General Data Protection Regulations (GDPR) Privacy Notice

Our contact details

Name: Semiotics UK. Ltd

Address: (Registered Office): 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Phone Number: 0161 726 0026

The person to contact about personal data and privacy is Carin Bradley.

Statutory or contractual obligation to provide personal data

You (or someone acting with your authority, such as your Solicitor or Insurer) must provide us with your personal data if you wish to receive services from us.

What type of information we have

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details);
Financial Information, including banking details, employment information and DSS benefits information;
Medical Information, including medical records and medical reports.

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you or your Solicitors and/or Insurers. We may receive personal data from the following sources:

HM Courts and Tribunals Service;
Other Government offices and agencies;
Insurers, solicitors and barristers;
Other organisations and individuals connected with the progress of a matter.

What we do with the information we have

We process personal data for these purposes:

Progressing your matter in accordance with the instructions given to us by you (and/or your Solicitor or Insurer, as appropriate). We may share this information with your Solicitor or Insurer as necessary;
Responding to enquiries;
Marketing our services.

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information are:

(a) Your consent. You can withdraw your consent at any time. You can do this by contacting us by email. Our contact details are at the top of this page; and/or

(b) We have a legitimate reason to process personal data for the purposes that we have identified.

How we store your information

Your information is encrypted and securely stored on a cloud-based server The location of this data is secured with password protection.

Information transfer is done by encrypted email;
Emails are password protected; Passwords are sent via a separate encrypted email;
Client and case details and logs are stored on a secure server;
Case documents are password protected.

We keep case files for 12 calendar months after we have completed our work on your matter. We will then dispose of your information by deleting and erasing the file from our system, using specialised software tools to (a) wipe all hard drive free space and/or (b) ‘shred’ the file, overwriting all of the file’s data so that it is impossible to recover. Any hard copy papers or documents will be treated as 'confidential waste' and physically destroyed. However, we may keep suitably anonymised records of your case for tax and audit purposes.

Transfers of personal data to any third countries or international organisations

Personal data may be stored on cloud-based servers in other countries. We only use cloud-based services in the European Union that comply with UK data protection law.

Our mailing list may be stored on a cloud-based server outside the European Union.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to the restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using our contact details at the top of the page if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

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